Airbus Technical AOG Center is the front line with the airlines and will be operative for the A350 XWB customers since the EIS

AIRTAC means Airbus Technical AOG Center.

Airbus inaugurated today’s set up of AIRTAC’s modern facilities in Blagnac (France), in December 2005. The new facilities are fitted with the most innovative technology and leading-edge solutions. These enhancements represent a multi-million Euro investment that enables Airbus to provide its worldwide customers with improved technical support, and an even wider range of engineering services.

The aim of AIRTAC’s team is to minimize on-the-ground time for aircraft for troubleshooting and repairs and it has a complete staff of 44 people composed of 8 teams available 24/7 of structure, systems and maintenance engineers.

AIRTAC answers more than 13,000 queries from Airbus customers, of which around 75% of the issues were solved directly by AIRTAC. 

AIRTAC is Airbus’ front line with the customers and is the entry point for any AOG, but also for accidents and major incidents.

The AiRTHM service solution is currently available and is used to ease each A380 Entry-Into-Service (EIS). This service will then be extended to the Flight Hour Services (FHS) customers.

This service has been launch to be ready with the A350’s EIS in 2014.

With the introduction of the new generation aircraft, the maintenance systems (Centralized Maintenance System, Aircraft Condition Monitoring System, etc.) enable to get access to a large number of parameters, both in-flight and on-ground. Moreover, by using ACARS (Aircraft Communication Addressing and Reporting System), Airbus is now able to collect those parameters and analyze the system data from a remote location.

Thanks to this technological evolution, AiRTHM will be available to provide a new and innovative ‘real time health monitoring’ for A350 XWB aircraft. It is based on new processes developed by the Airbus AIRTAC-MIT (Maintenance Innovation Team) with the objective to improve the A350 customers’ Operational Reliability and maintenance scheduling, whilst reducing the associated costs.